Reference

How win378 Handles Your Personal Information

Your account data stays yours. This page explains exactly what we collect when you access win378 via mobile or browser, how we use it, and how you can request changes — including data linked to your DANA, OVO, or GoPay wallet transactions.

Data collection transparencyWallet & account privacyYour right to access or deleteSSL-secured account dataContact us any time

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Our approach to your data is practical and specific. We use SSL encryption on every page — account login, deposit flow, and wallet confirmation screens. Session tokens expire after inactivity, so an unattended browser on your phone does not stay open indefinitely. Data we hold is reviewed periodically; if your account is closed and the retention period required by our payment partners has passed, personal identifiers are removed from active records. You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where local law and our retention obligations allow.

SSL on Every Step

Every page — from account login to your DANA or GoPay deposit confirmation — runs over SSL. Your session data is encrypted in transit and not readable in plain text.

Session Expiry

Login sessions expire after a period of inactivity. On mobile, this means a returned browser tab will prompt you to log back in rather than leaving your account open.

Retention and Deletion

We keep transaction records only as long as our payment partners and applicable rules require. After that window closes, personal identifiers are removed from active account records.

Your Access Rights

You can request a copy of your data, ask us to correct something wrong, or request deletion where local law permits. Contact support with your registered email to start the process.

DATA CONTACT PATHS

Reach Us About Your Privacy

Have a question about your data, want to request a copy of what we hold, or need to report a concern? Our support team handles privacy requests directly — no automated queue for data questions. Reach out through any of the channels below and mention your registered account email so we can locate your records quickly.

What This Privacy Policy Covers

win378 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with win378, we collect the information needed to run your account — your registered name, contact details, and the wallet identifiers you connect for DANA, OVO, or GoPay deposits and withdrawals. We also collect session data: device type, browser version, and

1
IP address, which help us detect unusual login attempts and keep your account secure. Transaction records — amounts sent and received through your connected e-wallet — are retained as required by our payment processing partners and for account dispute resolution. We do not sell your personal
2
data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those providers need to complete your transaction. Cookies and local storage are used to remember your session state so you can return to the lobby without logging in
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again — this is device-specific and you can clear it from your browser settings at any time. For players in Bekasi and elsewhere across Indonesia, access to this platform and the data rights described here are subject to local law and available only where local law
4
permits. If you have questions about how your data is handled, our support team is available to walk you through it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

Below are the questions we hear most often about data, cookies, account privacy, and how to make a formal request. If your question is not here, contact our support team directly.

We collect your registered name, contact details, and the wallet identifiers you link — such as your DANA, OVO, or GoPay account number. Session data like device type and IP address is also logged for security purposes.

We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Cookies remember your session so you do not have to log in again each visit. You can clear them from your browser settings at any time. Clearing cookies will end your active session and require a fresh login.

Transaction records are kept for as long as our payment partners and applicable local rules require. Once that period ends, personal identifiers are removed from active records. Contact support if you want to know the specific period for your account.

Yes. Log into your account and use the Help section to submit a formal request, or contact support directly with your registered email. Deletion requests are handled where local law and our retention obligations permit.

Reach out via live chat or the support email listed in your account Help section. Mention 'privacy concern' and your registered email address so the right team picks it up without delay.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoWin378 Glossary

How win378 Handles Your Personal Information

How We Protect and Manage Your Data

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does win378 collect when I open an account?

02 Does win378 share my data with third parties?

03 How do cookies work on win378, and can I turn them off?

04 How long does win378 keep my account and transaction data?

05 Can I request a copy of my data or ask for it to be deleted?

06 Who do I contact if I think my data has been handled incorrectly?

Privacy Policy

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