Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your win378 account — from deposits through DANA, OVO, and GoPay to how we handle withdrawals, account security, and access where local law permits.

Account EligibilityPayment TermsWallet DepositsAccount SecurityAccess by Local Law
win378 Terms That Cover How Your Account Works
HOW WE HANDLE IT

Account Security and Data Practices

We keep your account data and transaction records in line with standard data handling practices for online platforms. Your deposit and withdrawal history is retained for the period required by our operational and legal obligations. You can request a summary of your account data by contacting support with your registered details. We use secure connections across the site, and your wallet credentials — DANA, OVO, GoPay PIN — are never stored on our side. We only see the transaction confirmation your e-wallet provider sends us.

Data Retention

We hold your account records for the period our operational and legal obligations require. After account closure, data is retained for a defined period then deleted per our standard schedule.

Cookie Use

We use session and analytics cookies to keep your account login active and to understand how the site is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected with password authentication and OTP verification on login from a new device. If you notice an unrecognised login, contact support immediately to lock the account.

Data Request

You can ask us to provide, correct, or delete your personal data. Submit your request through support with your account ID and we will process it within a reasonable timeframe.

TERMS CONTACT

Reach Us About These Terms

Questions about a specific clause, a payment match issue, or an account access dispute go directly to our support team. We handle terms-related queries through live chat on the site and via email — both channels are monitored so your message reaches a real person. If you are in Bekasi or anywhere across Indonesia, the process is the same: submit your query with your account ID and we will follow up through your registered contact.

Live Chat Open the chat icon in the bottom corner of the site. Share your account ID and describe the clause or issue — we respond in the same session where possible.
Email Support Send your terms or account query to our support address. Include your registered email and account ID so we can locate your record quickly and respond accurately.
Account Help Centre The Help Centre covers common terms questions — account eligibility, wallet matching, withdrawal holds. Check there first; if the answer is not there, escalate to chat or email.

Frequently Asked About These Terms

If your question is not covered here, contact support directly with your account ID and we will walk you through the relevant clause.

These terms apply to anyone who opens a win378 account and uses the platform where local law permits. By registering, you confirm you meet the eligibility criteria and accept these terms in full.

We pause the withdrawal until the wallet name is verified. Contact support with your account ID and wallet details. Once confirmed, the transaction continues through the normal process.

We post updates here and notify you through your registered contact before changes take effect. Continuing to use your account after that point means you accept the revised version.

Contact support and request account closure. Any remaining balance is processed through your registered DANA, OVO, or GoPay wallet before deactivation, following our standard withdrawal steps.

Submit a data request through our support channel with your account ID and registered email. We will respond with what we hold and process any correction or deletion within a reasonable timeframe.

Reach out to support and quote the specific clause you have questions about. If you do not accept the terms as written, you should not continue using your account while the matter is unresolved.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.